Frequently Asked Questions

  • How long will it take for me to receive my order?

    All of our products are made to order, so it usually takes about 1 week for everything to be processed, produced, and delivered to your door. Once your order ships, you will receive a confirmation email with a tracking number.

  • Why does my shirt have a vinegar smell?

    When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don’t worry, that’s not unusual – it’s from a fixation agent applied during the printing process and it’s not permanent. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.

    The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash.

  • What if I ordered the wrong size?

    Because our products are made to order, we can’t provide returns or exchanges due to an incorrect sizing. Many of our products will have size guides included on the page. If you have any questions, please reach out to us at [email protected] and we’ll be happy to help.

    For more information, please read our Return Policy.

  • How do I report a problem with my order?

    Please reach out to us at [email protected] or fill out the form on the contact page. We’ll be happy to help .